Returns & Refunds

Our returns policy

We want you to be happy with your purchase. If you change your mind, you can request a return within 30 days of receiving your order, provided the items are in their original, unused condition with all packaging, tags, and hygiene seals intact.

How to request a return

Contact us at andrew@andrewsemporium.com with your order number, the item(s) you want to return, and the reason for the return. Please wait for our instructions before sending anything back.

Unless an item is faulty, incorrect, or not as described, you are responsible for the cost of returning unwanted items. We recommend using a tracked service and keeping your proof of postage.

Items that cannot be returned

Some items may not be eligible for return for health, hygiene, or personalisation reasons, or where they have been made to your specification. Any exclusions will be identified on the relevant product page. This does not affect your statutory rights.

Faulty, damaged, or incorrect items

If your item arrives faulty, damaged, or different from what you ordered, contact us as soon as possible at andrew@andrewsemporium.com, including your order number and photographs where helpful. We will arrange an appropriate remedy in line with your legal rights.

Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund has been approved. Approved refunds will be made to your original payment method. Please allow up to 14 days for the refund to reach your account after approval, depending on your payment provider.

Where you cancel an order under your statutory rights, we will refund the standard delivery charge paid for the original order. We may wait until the goods have been returned, or you provide evidence that they have been sent back, before issuing the refund.

Exchanges

We do not currently offer direct exchanges. Please return the original item for a refund and place a new order.

Contact

For returns questions, contact us at andrew@andrewsemporium.com.